💻
Tonomo
  • 💡How to Use this Guide
  • 🎓Onboarding Guide
  • ▶️Get to Know Tonomo
  • 🚀Getting Started
  • Users
    • Add and Configure your Users
    • User Data
    • Export Users
    • Import Users
    • Brokerages Management
    • Referrals
    • Credit and Debit
    • Getting Agents to Book Themselves
    • Order Dashboard
  • Services and Packages
    • Displaying your Pricing
    • Services
    • Packages
    • Custom Packages
    • Booking Flows
    • Additional Service Details
    • Checklist Configuration
    • Contractor
    • Notifications
  • Invoicing
    • Sales
    • Payments
  • Coupons
  • Order Management
    • Order Management Overview
    • Edit Columns
    • Orders Management Filter
    • Booking Orders
    • Adding Services After Booking
    • Removing Services After Booking
    • Cancelling Orders
    • Payment Errors
    • Delivery
      • Asset Delivery
      • Edit Delivery Links
      • Raw Folders
      • Matterport Delivery
    • Project Chat Checklists
    • Set a Service as an Escalation
    • Updating the Address After Booking
  • General Settings
    • Localization Settings
    • Domain Settings
  • Scheduling
    • How to Set Up the Calendar Integration
    • Scheduling Configuration
      • Integrated Booking
      • Photographer Availability
      • Service Zones
      • Photographer Skillsets
      • Photographers Priority
      • Prevent Last Minute Bookings
      • Send two Photographers
      • Allow Customers to Reschedule and Cancel on their Own
    • Smart Scheduling
    • Changing Scheduling Details
      • Reschedule an Existing Appointment
      • Change Photographers after Booking
      • Add Additional Customers to Calendar Event
      • Add New Appointment to Existing Appointment
      • Change Calendar Description After Booking
      • Create Calendar Event After Postponing or Cancelling
    • Twilight Shoots
    • Embed Booking Flow
    • Photographer Schedule
    • Calendar/Tonomo Mismatch
    • Scheduling a Due Date
  • Reporting
    • Orders Reporting
    • Contractor Reporting
    • Domains Reporting
    • Video Render Reporting
    • Missed Scheduling
  • Agent Communication
    • Intro to Templating
    • Variables
    • Display Each Item
    • SMS/Text Message Template
    • Configuring Email DNS Records
    • Managing Booking Confirmation Emails
  • Frequently Asked Questions
    • FAQ
  • Single Property Websites
    • SPW Walkthrough
    • Adding Media
  • Integrations
    • Tonomo Video Integration
    • Zapier
      • Slack Automation
    • Creating Orders Through Webhooks
    • Slack
  • Tonomo Privacy Policy
    • Privacy Policy
Powered by GitBook
On this page

Was this helpful?

  1. Order Management

Removing Services After Booking

PreviousAdding Services After BookingNextCancelling Orders

Last updated 9 months ago

Was this helpful?

This article will guide you through removing a Service from an order after the customer has already booked. This option is only available for accounts with admin or staff access.

Steps to Remove a Service:

  1. Navigate to Orders Management: Go to Orders Management > Orders and select the relevant order.

  2. Access the Project Tab: On the right-hand side, in the Order Details Panel, open the Project tab.

  1. Remove the Desired Service: Uncheck the service you want to remove. If you need to remove an entire package, go to the package section and uncheck the package. This will automatically remove all services attached to that package.

  1. Confirm Changes: A popup window will appear, showing the remaining services. You'll have the option to update the invoice and calendar event. Confirm the changes after making your selections.

    • Update Options:

    • 4.1 Update Invoice Amount: Toggle on the "Update the invoice amount on the order" option to remove the item from the invoice and subtract the associated price from the total.

    • 4.2 Update Calendar Event: Toggle on the "Update calendar event" option to automatically adjust the schedule and update the remaining services on the email and calendar event.