Sales

To fully utilize our Invoicing features, you both need to have Payment settings for the account-wide level turned on as well as settings for each Booking Flow.

Invoicing features per order can be found on the right hand side of each order under the Order Details panel in Order Management.

By clicking Payment details, you can see a record of all previous successful and unsuccessful payment attempts. This can be helpful in troubleshooting why a payment failed.

From here, you have also Make Payment. If you have the Hold Credit Card feature turned on for this Booking Flow, this is where you'll be able to find the customer's CC to charge. Alternatively, you can also record a cash/check payment to unlock the files for the customer.

In addition, you also have access to the invoice via the Change Invoice button.

From here, you can download the invoice, send the customer a link, or click + Add item to add any appropriate fees, discounts, or coupons.

You have the flexibility to enhance your invoice by incorporating three distinct items: Coupons, Discounts, and Fees.

• Coupons: Easily incorporate existing coupons or generate new ones tailored to your customers.

• Discounts: Provide flexibility with flat-rate or percentage-based discount options for your customers.

• Fees: Unlock the ability to create various fees—whether percentage-based, flat rates, or transaction fees. Additionally, you can establish specific fees like travel fees. Enhance clarity by adding a brief description for agents to understand each item thoroughly.

When you're done, make sure to click Save Invoice at the bottom right. The customer will see the changes the next time they visit their invoice page or refresh their page.