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Tonomo
  • 💡How to Use this Guide
  • 🎓Onboarding Guide
  • ▶️Get to Know Tonomo
  • 🚀Getting Started
  • Users
    • Add and Configure your Users
    • User Data
    • Export Users
    • Import Users
    • Brokerages Management
    • Referrals
    • Credit and Debit
    • Getting Agents to Book Themselves
    • Order Dashboard
  • Services and Packages
    • Displaying your Pricing
    • Services
    • Packages
    • Custom Packages
    • Booking Flows
    • Additional Service Details
    • Checklist Configuration
    • Contractor
    • Notifications
  • Invoicing
    • Sales
    • Payments
  • Coupons
  • Order Management
    • Order Management Overview
    • Edit Columns
    • Orders Management Filter
    • Booking Orders
    • Adding Services After Booking
    • Removing Services After Booking
    • Cancelling Orders
    • Payment Errors
    • Delivery
      • Asset Delivery
      • Edit Delivery Links
      • Raw Folders
      • Matterport Delivery
    • Project Chat Checklists
    • Set a Service as an Escalation
    • Updating the Address After Booking
  • General Settings
    • Localization Settings
    • Domain Settings
  • Scheduling
    • How to Set Up the Calendar Integration
    • Scheduling Configuration
      • Integrated Booking
      • Photographer Availability
      • Service Zones
      • Photographer Skillsets
      • Photographers Priority
      • Prevent Last Minute Bookings
      • Send two Photographers
      • Allow Customers to Reschedule and Cancel on their Own
    • Smart Scheduling
    • Changing Scheduling Details
      • Reschedule an Existing Appointment
      • Change Photographers after Booking
      • Add Additional Customers to Calendar Event
      • Add New Appointment to Existing Appointment
      • Change Calendar Description After Booking
      • Create Calendar Event After Postponing or Cancelling
    • Twilight Shoots
    • Embed Booking Flow
    • Photographer Schedule
    • Calendar/Tonomo Mismatch
    • Scheduling a Due Date
  • Reporting
    • Orders Reporting
    • Contractor Reporting
    • Domains Reporting
    • Video Render Reporting
    • Missed Scheduling
  • Agent Communication
    • Intro to Templating
    • Variables
    • Display Each Item
    • SMS/Text Message Template
    • Configuring Email DNS Records
    • Managing Booking Confirmation Emails
  • Frequently Asked Questions
    • FAQ
  • Single Property Websites
    • SPW Walkthrough
    • Adding Media
  • Integrations
    • Tonomo Video Integration
    • Zapier
      • Slack Automation
    • Creating Orders Through Webhooks
    • Slack
  • Tonomo Privacy Policy
    • Privacy Policy
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On this page
  • Listing Agent
  • Services
  • Package OR Services

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  1. Agent Communication

Display Each Item

Some orders may have multiple if an order has multiple listing Agents, you will want to display each of the listing agents on that order. Below are examples of commands to accomplish this that you can copy/paste into your template. These commands may already be in your template, but please refer back here and copy/paste if you delete them.

Listing Agent

command

Output

{{#each listingAgents}} Name: {{this.displayName}} Phone: {{this.phone}} Email: {{this.email}} Brokerage: {{this.brokerage}} License Number: {{this.licenseNumber}} {{/each}}

Name: Sarah Jones

Phone: (111) 111-1111

Email: Sarah@company.com

Brokerage: Go for Broke

License Number: 123456

Name: Bobby Jones

Phone: (222) 222-2222

Email: Bobby@company.com

Brokerage: Go for Broke

License Number: 234567

This command lists all listing Agents on an order, whether it's 1, 2, or even more. If you want to remove some of the information, like the brokerage, for example, delete the whole line "Brokerage: {{this.brokerage}}".

If you alter this command, do not change {{#each listingAgents}} or {{/each}} as that will break the command.

Services

command

Output

Booked packages and services{{#if package}} {{package}} {{#each services}} - {{this}} {{/each}} {{/if}} {{#each services_a_la_cart}} - (a la cart) {{this}} {{/each}}

Booked packages and services

Luxury Package

  • Home Photos

  • Drone Photo

  • Drone Video

  • (a la cart) 3D Matterport

  • (a la cart) Dedicated Listing Website

This command lists the name of the package (if any), then all of the services within that package, then any services selected that are not part of that package. It also formats it into a bulleted list nested under the package name. We do not recommend making changes to this command as almost all components are necessary to function

Package OR Services

command

Output

{{#if package}} {{package.name}} {{else}}{{#each services_a_la_cart}}{{this}}{{#unless @last}}, {{/unless}}{{/each}}{{/if}}

Luxury Package

OR

Photo, Video, 2D Layout

This command will display the Packages the customer ordered IF there is one. If the customer ordered only Services and no Packages, it will display a list of all* Services ordered.

*Be careful, it lists all Services, whether that is 1 or 10. So if you use this in Subject lines for emails or calendar events, they may get quite long.

PreviousVariablesNextSMS/Text Message Template

Last updated 3 years ago

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