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Tonomo
  • 💡How to Use this Guide
  • 🎓Onboarding Guide
  • ▶️Get to Know Tonomo
  • 🚀Getting Started
  • Users
    • Add and Configure your Users
    • User Data
    • Export Users
    • Import Users
    • Brokerages Management
    • Referrals
    • Credit and Debit
    • Getting Agents to Book Themselves
    • Order Dashboard
  • Services and Packages
    • Displaying your Pricing
    • Services
    • Packages
    • Custom Packages
    • Booking Flows
    • Additional Service Details
    • Checklist Configuration
    • Contractor
    • Notifications
  • Invoicing
    • Sales
    • Payments
  • Coupons
  • Order Management
    • Order Management Overview
    • Edit Columns
    • Orders Management Filter
    • Booking Orders
    • Adding Services After Booking
    • Removing Services After Booking
    • Cancelling Orders
    • Payment Errors
    • Delivery
      • Asset Delivery
      • Edit Delivery Links
      • Raw Folders
      • Matterport Delivery
    • Project Chat Checklists
    • Set a Service as an Escalation
    • Updating the Address After Booking
  • General Settings
    • Localization Settings
    • Domain Settings
  • Scheduling
    • How to Set Up the Calendar Integration
    • Scheduling Configuration
      • Integrated Booking
      • Photographer Availability
      • Service Zones
      • Photographer Skillsets
      • Photographers Priority
      • Prevent Last Minute Bookings
      • Send two Photographers
      • Allow Customers to Reschedule and Cancel on their Own
    • Smart Scheduling
    • Changing Scheduling Details
      • Reschedule an Existing Appointment
      • Change Photographers after Booking
      • Add Additional Customers to Calendar Event
      • Add New Appointment to Existing Appointment
      • Change Calendar Description After Booking
      • Create Calendar Event After Postponing or Cancelling
    • Twilight Shoots
    • Embed Booking Flow
    • Photographer Schedule
    • Calendar/Tonomo Mismatch
    • Scheduling a Due Date
  • Reporting
    • Orders Reporting
    • Contractor Reporting
    • Domains Reporting
    • Video Render Reporting
    • Missed Scheduling
  • Agent Communication
    • Intro to Templating
    • Variables
    • Display Each Item
    • SMS/Text Message Template
    • Configuring Email DNS Records
    • Managing Booking Confirmation Emails
  • Frequently Asked Questions
    • FAQ
  • Single Property Websites
    • SPW Walkthrough
    • Adding Media
  • Integrations
    • Tonomo Video Integration
    • Zapier
      • Slack Automation
    • Creating Orders Through Webhooks
    • Slack
  • Tonomo Privacy Policy
    • Privacy Policy
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  1. Order Management

Payment Errors

PreviousCancelling OrdersNextDelivery

Last updated 11 months ago

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During booking, if your customers are paying a deposit or full invoice before receiving their assets, they may receive an error from Square.

The errors the customer receives may be generic and not very helpful to them. However, you can pull some more information about what the error included on the backend.

Under Order Details, click Payment Details.

In this example, the user had typed "-$120.00" instead of "$120.00".

These errors are generated by Square, not us. However, the error may not be this clear and so you may need to do a quick google to learn more from Square. If you have any questions, reach out to Tonomo support.