💻
Tonomo
  • 💡How to Use this Guide
  • 🎓Onboarding Guide
  • ▶️Get to Know Tonomo
  • 🚀Getting Started
  • Users
    • Add and Configure your Users
    • User Data
    • Export Users
    • Import Users
    • Brokerages Management
    • Referrals
    • Credit and Debit
    • Getting Agents to Book Themselves
    • Order Dashboard
  • Services and Packages
    • Displaying your Pricing
    • Services
    • Packages
    • Custom Packages
    • Booking Flows
    • Additional Service Details
    • Checklist Configuration
    • Contractor
    • Notifications
  • Invoicing
    • Sales
    • Payments
  • Coupons
  • Order Management
    • Order Management Overview
    • Edit Columns
    • Orders Management Filter
    • Booking Orders
    • Adding Services After Booking
    • Removing Services After Booking
    • Cancelling Orders
    • Payment Errors
    • Delivery
      • Asset Delivery
      • Edit Delivery Links
      • Raw Folders
      • Matterport Delivery
    • Project Chat Checklists
    • Set a Service as an Escalation
    • Updating the Address After Booking
  • General Settings
    • Localization Settings
    • Domain Settings
  • Scheduling
    • How to Set Up the Calendar Integration
    • Scheduling Configuration
      • Integrated Booking
      • Photographer Availability
      • Service Zones
      • Photographer Skillsets
      • Photographers Priority
      • Prevent Last Minute Bookings
      • Send two Photographers
      • Allow Customers to Reschedule and Cancel on their Own
    • Smart Scheduling
    • Changing Scheduling Details
      • Reschedule an Existing Appointment
      • Change Photographers after Booking
      • Add Additional Customers to Calendar Event
      • Add New Appointment to Existing Appointment
      • Change Calendar Description After Booking
      • Create Calendar Event After Postponing or Cancelling
    • Twilight Shoots
    • Embed Booking Flow
    • Photographer Schedule
    • Calendar/Tonomo Mismatch
    • Scheduling a Due Date
  • Reporting
    • Orders Reporting
    • Contractor Reporting
    • Domains Reporting
    • Video Render Reporting
    • Missed Scheduling
  • Agent Communication
    • Intro to Templating
    • Variables
    • Display Each Item
    • SMS/Text Message Template
    • Configuring Email DNS Records
    • Managing Booking Confirmation Emails
  • Frequently Asked Questions
    • FAQ
  • Single Property Websites
    • SPW Walkthrough
    • Adding Media
  • Integrations
    • Tonomo Video Integration
    • Zapier
      • Slack Automation
    • Creating Orders Through Webhooks
    • Slack
  • Tonomo Privacy Policy
    • Privacy Policy
Powered by GitBook
On this page
  • Setup
  • Get your Links

Was this helpful?

  1. Scheduling
  2. Scheduling Configuration

Allow Customers to Reschedule and Cancel on their Own

PreviousSend two PhotographersNextSmart Scheduling

Last updated 9 months ago

Was this helpful?

If your customers want to reschedule or cancel their order, they can do that without contacting you. We'll update the Tonomo portal with their requested changes and the calendar app will send updates to all emails on the order.

Setup

You have control over some settings on if and when customers can reschedule under each Booking Flow's settings:

Get your Links

You can include these links in your calendar description and automated emails. Just copy and paste the below URLs into your calendar description or email template, with your domain instead of [domain]. We'll fill in the Order ID for every order

Use
URL

Cancel

https://portal.[domain].com/order-status/{{orderId}}/cancel

Reschedule

https://portal.[domain].com/order-status/{{orderId}}/reschedule

If you need to send a link to a specific customer in a text or something out of Tonomo, you need to replace {{orderId}} with the order's ID. To find that, just open the order in Tonomo and the Order ID will be in the URL. The Order ID is everything between "orderId=" and "&filter"

Once they click those links, they'll be taken to a page where they can cancel or reschedule the order: