Variables

Available Variables

What follows are tables of all the variables we support. In the left column is the variable itself. In the center is an example of what it would look like in an email. On the right is more information about that variable. You are welcome to use this as a guide to copy/paste the variables to your template. Ensure you get both of the opening {{ and closing }} brackets!

More information on how to use:

Order Details

Variable	Example	Explanation
{{order_name}}	12345 Main Street, Springfield, OR, 12345 - Sarah Jones	The name of the order as it is displayed in Order Management under the column "Services"
{{dateCreated}}	May 4, 2021	The date the order was created
{{date}}	May 10, 2021	The scheduled date of the shoot.
{{scheduled_time}}	11:00 am - 2:00 pm	The scheduled time of the shoot
{{orderId}}	PXhSdRzsfiUYVfSg4ewY	The order's unique identifier in the system. You can search with this or tack it onto a URL to create a link directly to the order (see here)
{{orderStatus}}	pending	The order's status in fulfillment, from pending, to in progress, to completed
{{invoice_amount}}	650	The amount of the invoice. Note: this does not include the dollar sign, so write the variable as "${{invoice_amount}}" and that will display as "$650"
{{invoice_link}}	quickbooks.com/invoice/123456	If you have already entered the invoice for this order, it will display here
https://portal.[domain].com/order-status/{{orderId}}/invoice	https://portal.tonomo.io/order-status/{{orderId}}/invoice	This links to a publicly viewable invoice for the order where they can review, download, and pay the invoice
{{deliverable_link}}	dropbox.com/folder/123456	If you have already entered the dropbox link for this order, it will display here
https://portal.[domain].com/order-status/{{orderId}}/reschedule	https://portal.tonomo.io/order-status/{{orderId}}/reschedule	Direct link to where the customer can reschedule the order themselves (if you have Self-Reschedule turned on)
https://portal.[domain].com/order-status/{{orderId}}/cancel	https://portal.tonomo.io/order-status/{{orderId}}/cancel	Direct link to where the customer can cancel the order themselves (if you have Self-Reschedule turned on)

Project Details

Variable	Example	Explanation
{{property_address.lng}}	11.6984987	The longitude of the project address
{{property_address.lat}}	48.1394899	The latitude of the project address
{{property_address.placeId}}		A unique identifier for Google Maps. No practical purpose
{{property_address.line2}}	Apt. #1234	The second line of an address, like apartment number
{{property_address.formatted_address}}	12345 Main Street, Springfield, OR, 12345	The formatted version of the address
{{property_square_footage}}	1000	The square footage of the property
{{package.name}}	Luxury package	The package, if any, the customer selected when booking
{{package.agentCode}}	COMPASS	The package's Custom Package code, if any
{{package.PackageID}}	voZqb9FhgE7SnfrvrZWK	The package's ID code that Tonono assigns
{{services}}		A list of all services that are part of a package. See this article for more information to display your services
{{services_a_la_cart}}		All services selected that are not part of a package. See this article for more information to display your services
{{#if service_custom_tiers}} Custom service options: {{#each service_custom_tiers}} {{serviceName}} - {{selected.name}} {{/each}} {{/if}}	Custom service options: Photography - 10 Photos	IF there are any Services with a Custom Tier option, list those Services and their Custom Tier

Agents

Variable	Example	Explanation
{{client_full_name}}	Sarah Jones	The first and last name of the person who booked the order
{{client_first_name}}	Sarah	The first name of the person who booked the order
{{client_last_name}}	Jones	The last name of the person who booked the order
{{email}}	[e-mail]	The email address of the person who booked the order
{{phone_number}}	[phone]	The phone number of the person who booked the order
{{brokerage_code}}	CWB	If the agent book using one of your agent codes for a custom package, we will display that code here
{{listingAgents}}		The contact information and branding for the listing agents on the order. As there can be multiple, we recommend an each argument so that you display all listing Agents involved. See here for more information

Variable	Example	Explanation
{{photographers.name}}	John Smith	The first and last name of the photographer on the order.
{{photographers.phone}}	[phone]	The phone number and area code of the photographer
{{photographers.email}}	[e-mail]	The email of the photographer

Additional Notes

Variable	Example	Explanation
{{floor_plan_notes}}	Include garage	Displays notes, if any, the agent entered for floor plans when booking
{{contact_notes}}	[e-mail]	Displays email(s), if any, the agent wanted included on any communication
{{property_feature_notes}}	Feature the views	Displays notes, if any, the agent entered for unique amenities or features when booking
{{existing_contact}}	John Smith	Displays the name of the employee the Agent indicated they were working with, if any
{{calendarEvent}}	9o18z099vs21om3om1sk5hsxo	The unique calendar ID for the booking. No practical use at the moment
{{entry_notes}}	The code is 1234	Displays notes, if any, the agent entered for entry notes when booking
{{preferred_contact}}	call	Displays the method of communication the Agent indicated in their profile
{{custom_domain}}	123mainstreet.com	Displays the custom domain, if any, they entered for their order
{{order_notes}}	Must not shoot in rain	Displays notes, if any, the Agent entered when we asked them if there was anything else we can help them with or that we should know
{{music_option}}	soundstripe.com/12345	The URL to the music the client selected, if any
{{members}}		Legacy code. Generally unused
{{customQuestions}}		These are custom questions you entered for your orders. Notice they are nested, so to use them type {{customQuestions.[nested variable in purple here]}}

Single Property Websites

Variable	Example	Description
{{spw.urlBranded}}	listings.company.com/1234-main-street	Every Single Property Website can have it's own Branded URL you or the Agent sets.
{{spw.urlUnbranded}}	listings.company.com/best-home-ever	Because you can set different URLs for Branding/Unbranded versions, you can specify to add the Unbranded as well

Nested Variables

You may notice some variables are nested within other variables in the Template Data section. You can see these by clicking the little arrow to the left of variables like {{property_address}}

So {{property_address}} is the parent variable and {{lng}}, {{placeId}}, {{formatted_address}} are all variables nested underneath it. To communicate the formatted address for this order, you need to include the parent and nested variable, shown like this; {{property_address.formatted_address}}. That "." is what instructs the system to look under {{property_address}} to find {{formatted_address}}and in this example, it would just be displayed as "Paul-Henri-Spaak-Straße 12, 81829 München, Germany".

Hyperlinks

You may also use variables in hyperlinks. For example, if you want to link to the Order Status page for the order they just submitted, create a hyperlink for a piece of text and in the URL, enter portal.yourdomain.com/order-status/{{orderId}}

Then, when your agent clicks that link, they will be routed to the Order Status page for their order!

Note, you need to replace "yourcompany" with your domain.